Which kind of vehicles do you use?We use MERCEDES BENZ VIANO OR SPRINTER UP TO 8 PASSENGERS PLUS DRIVER
What the cost of the tour includes?The cost of the tour include: car rental, driver’s service, vat, insurance, taxes, parking, tolls. Not include museum tickets, entrance fees, meals. Price is valid for the vehicle and is not per person, we have 2 different prices up to 3 persons and 4-8 persons.
Is it possible to extend the tour and how can I pay the difference?Yes, it’s possible, you’ll pay the difference at the end to the driver.
How can I book my tour?We trust our clients so the booking is easy, just send an e mail with the details that we ask you and we’ll issue the vouchers.
How and when can I pay?You can pay directly the driver cash or credit card at the end of the service. We accept VISA OR MASTERCARD
What is your cancellation policy?If you’re not able to do the tour, please advise by mail if is up two days before the date, by telephone if is very close to our date.
If I would like to change my itinerary how can I do?As our tours are private you can decide in any moment even at the beginning of the day to change your itinerary. Your driver, after a telephone call to the office, will tell you if the price is the same or if there’s to pay a difference and how much is. The difference will be charged on your credit card.
Are the children welcome?For us children are very important so please tell us if you’ve children, how old they are and if you need baby seat.
Do you have a meeting point in Florence or do you pick us up at our location?We pick you up at your location in Florence, at the lobby of the hotel, at your apartment, even in the historical centre, we have the permit.
In case your address is not in Florence no problem we pick you up wherever you want, price change.
For the cruise ship, where do you pick up passengers?We operate in Livorno and La Spezia we pick you up at the dock holding a sign with your name.